Support
Need help? Here’s how to reach us and find answers.
Contact channels
| Channel | Best for | Response time |
|---|---|---|
| General questions, bug reports | 24–48 hours | |
| Priority support | Pro/Enterprise production issues | 4 hours |
| Dedicated CSM | Enterprise strategic guidance | Same business day |
Email support
Include:
- Your workspace name and project ID
- Steps to reproduce the issue
- Any error messages or screenshots
Self-service resources
- Documentation — This site. Browse guides, tutorials, and reference pages.
- FAQ — Answers to common questions.
- Changelog — Latest platform updates and new features.
- Status — Current platform health.
qRaptor Studio
Access the platform directly at studio.qraptor.ai .
When reporting an issue, include the URL from your browser’s address bar — it contains your project and resource IDs, which helps our team investigate faster.
Support tiers by plan
| Plan | Support level |
|---|---|
| Free | Community & documentation |
| Starter | Email support (24–48h response) |
| Pro | Priority email support (4h response for production issues) |
| Enterprise | Dedicated Customer Success Manager + priority engineering support |